PIC/LPIC Flow Chart

The PIC/LPIC Flow Chart below has been developed to assist AT&T Texas Account Teams in processing customer requests for new or additional lines with Tex-an 2000 as the Long Distance choice for 1+ service.  To ensure correct billing and an accurate Switched Database, AT&T Account Teams should follow the process below whenever any changes in service are made.  This includes adding new lines, adding additional lines to an established BTN, disconnecting lines, moving service, and changing BTNs.

It is also the responsibility of the Agency to notify DIR of any changes or disconnects to ensure correct billing. 

Account Teams should complete the PIC Request Form found in the Tex-an 2000 Reference Guide and email the form to txn2000@att.com.