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TEXAN 2000 Home |
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HARDWARE, SOFTWARE, and IT
SERVICES-
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| Pricing | Developed on a customer specific basis due to the varied levels of equipment and peripheral products. Pricing ranges from 10% to 30% off of the Manufacturer's Suggested Retail Price for Maintenance and Support Services |
| Features and Benefits | Direct access to highly skilled Engineers-Goal is to have an AT&T Video Engineer answer every call within two minute, thereby saving you time |
| Comprehensive Network Support-Our Video Help Desk provides you with a single source for multi-vendor network and equipment trouble shooting and problem resolution. | |
| On-line Web Ticketing-Customers can initiate and access trouble ticket status on our secure web site from any web browser-equipped PC or workstation. Information on closed tickets is available for up to 30 days after the ticket has been closed. | |
| Technology Updates-Software updates are available form our vendor partners. | |
| AT&T Video Help Desk | Available 7am-7pm CST, Monday through Friday (excluding major holidays). Pager access is available 24x7 on a Time & Materials basis or by pre-arrangement |
| End to end video diagnostic assistance | |
| 7x24 video test number, both ISDN and IP accessible | |
| Problem severity definitions and escalation | |
PremierSERVsm
Video Installation Services:
Provide professional installation services with each
videoconferencing system sold, regardless of the manufacturer or
product.
Provide end user with a brief Overview (orientation) of the
system and its operation.
Initiate applicable Warranty/Maintenance Agreement, per order.
PremierSERVsm
Video Training and Consultative Services:
In addition to the System Orientation
sessions, in depth formal classroom training is available from
each manufacturer on a for fee basis. Training courses and
modules may be custom designed to fit any organization's needs,
including Interactive Videoconferencing, Instructional
Strategies for Distance Learning, Curriculum Enhancement,
Conducting Meetings, Visual Design Principles, Etiquette,
Marketing Videoconferencing within Your Organization, and
Handling Multipoint Connections.
Pricing: AT&T Texas will supply, at no charge, one 8 hour
training session for any customer who purchases $50,000 or more
of video equipment and services from AT&T. This 8 hour
session can be customized to meet the customer's specific needs
and can include up to 4 of the training modules from above.
Class size is limited to 8 people. AT&T Texas will supply,
at no charge, two 8 hour training sessions for any customer who
purchases $100,000 or more of video equipment and services from
AT&T. This 16 hour session can be customized to meet the
customer's specific needs and can include up to 8 of the
training modules from above. Class size is limited to 8-12
people.
DIR's GoDirect Program WEB page for Security Products can be found by clicking here.
To contact AT&T Texas regarding these products and services:
Call: 800-773-4688 or
click here to send an e-mail.
These products and services are Awarded to AT&T Texas under the following
DIR GoDirect Program:
DIR-SDD-210
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CISV VID Number: 143-052-97104. |
AT&T TEXAN 2000 Home |
Contract DIR-SVC-03-222 (Security)
Contract DIR-SDD-232 (Various Manufacturers)
Installation
Statement of Work
(SCOW)
State of Texas
Department of Information Resources
Network Equipment